Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be new, unused, and in the same condition that you received it
  • Items must be in their original packaging with tags
  • You’ll also need the receipt or proof of purchase

Returns (Defective & Non-Defective)

We accept returns for both:

  • Defective items
  • Non-defective items

Return Process

To start a return, you can contact us at:
📧 Yoursportifi@gmail.com

Returns must be sent to:
835 GREEN GARDEN WAY
MYRTLE BEACH, SC 29579

If your return is accepted:

  • We will provide instructions on how and where to send your package

⚠️ Important:

  • Customers are responsible for return shipping costs
  • We do not provide return shipping labels
  • Items sent back without first requesting a return will not be accepted

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue.

Exchanges

We accept exchanges within the 30-day return period for eligible items.
To request an exchange, please contact us at INFO@YOURSPORTIFY.COM.

Restocking Fee

A 10% restocking fee will be deducted from your refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

Refunds

We will notify you once we’ve received and inspected your return.

If approved:

  • Refunds will be issued to your original payment method
  • Refunds are processed within 5 business days after approval

Contact

For any return or refund questions, contact us at:
📧 INFO@YOURSPORTIFY.COM